Remote System Access

Enable remote system access to control, update, and configure the system remotely.

IMPORTANT NOTE: Remote system access for the Crestron Home app on mobile devices has been replaced with a secure, cloud-based remote access service. Port mapping is not required.

  • To connect a mobile device, refer to User Interface Devices.
  • After setting up secure remote access, remove port mapping from the router.
  • To connect remotely for system configuration, set up a secure VPN connection to the customers house. If necessary, port mapping can be used.

To enable remote system access, complete these procedures:

NOTE: To turn on remote access on the customer's mobile devices, refer to User Interface Devices.

Create a myCrestron Domain Name

To create a myCrestron domain name:

  1. Go to mycrestron.com.
  2. Select Register Domain.
  3. Enter the required information in the Add a new Subdomain page.

    • Domain Name: The subdomain name that will be used for remote access to the system. The domain name is a subdomain of mycrestron.com, for example, the domain name "CustomerExampleHome" will use the URL CustomerExampleHome.mycrestron.com for remote access to the system.

      NOTE: A message is displayed if the domain name is already in use.

    • Domain Password: The password used to protect the system from access by others. For example, it prevents someone from updating the IP Address of the subdomain.
    • Project Name: The descriptive name of the project.
    • Customer Name: The name of the customer.
    • Notes: Information that may be important in the future and help differentiate different systems for the same customer.
  4. To register the domain name, select Submit.

Link the Processor with a myCrestron Domain Name

To link the Crestron Home processor with a myCrestron domain name:

  1. Go to System Settings Icon Settings > System Control Options > MyCrestron Dynamic DNS Service.

  2. Enter the myCrestron domain name in the Domain box.
  3. Select Set Password and then enter the admin credentials for the processor in the Admin Username and Admin Password box. Enter the password for the myCrestron domain name in the New Password and Confirm Password box and then select OK.
  4. Select Register System.

Configure Port Mapping on a Router

Many routers do not allow for direct port forwarding of common ports, including 80, 443, 23, and others. Port mapping is ideal in this scenario, as an arbitrary external port is forwarded to the internal port being used.

For example, port 80 (internal) to port 80 (external) may be blocked, but mapping from port 8080 to port 80 or port 8081 to port 80 is allowed.

Map the following ports to ensure proper functionality.

NOTE: Only map ports that are required for the necessary functions.

  • 50001: Used to communicate with the Crestron Home App.
  • 41796 (SCIP): Secure Cresnet over Internet Protocol. Used to communicate with the Crestron Home Setup app.
  • 443 (HTTPS): Used to communicate with the Crestron Home Setup app.

    • NOTE: If the router is not capable of port mapping, change the processor's HTTP port using the webport command using the Text Console tool in Crestron Toolbox software.