User Interface Devices

User interface devices (Crestron® touch screens, TSR-310 handheld remotes, iOS® devices, and Android™ devices) run the Crestron Home app and must be paired to the Crestron Home system using the device's user interface. The pairing process creates a secure connection between the user interface device and the Crestron Home processor.

NOTE: The User Interface Device password must be set before pairing. To set the User Interface Device password, refer to User Interface Device Password.

The following User Interface Devices can be paired:

Pair a Mobile Device

Pair a mobile iOS® Device or Android™ Device using the Secure Remote Connection (recommended) or the Local Connection.

Secure Remote Connection

The remote connection is secure and does not require port-forwarding. Use the secure remote connection to do the following:

  • Create an account and sign in.
  • Claim a home.
  • Invite and manage users.
  • Manage account settings.

Create an Account using an Email Address

Create an account to control the home from outside the wireless network.

To sign up using an email address:

  1. Select Yes, let's begin.

  2. Select Sign up.

  3. Enter an email address and then select Send verification code.

  4. Enter the verification code and then select Verify code.

    If a code does not arrive, select Send new code.

  5. Enter a display name and password for the account. The display name will be shown to all users in the home.

  6. Select Create Account.

  7. Select a country/region and then enter your phone number.

  8. Complete the two-factor authentication process for the mobile number that is entered.

    1. SMS verification: Select Send code, enter the code sent to the mobile device, and then select Verify code.

    2. Phone call verification: Select Call me, answer the phone call, and then press #.

Sign In with Email Address

  1. Select Yes, let's begin.
  2. Enter your e-mail address and password.

  3. Select Sign in.
  4. Complete the two-factor authentication process for the mobile number that is displayed:

    1. SMS verification: Select Send code, enter the code sent to the mobile device, and then select Verify code.

    2. Phone call verification: Select Call me, answer the phone call, and then press #.

Create Account and Sign In Using a Third-party Service

To create an account and sign in using an Apple, Amazon, or Google account:

  1. Select Yes, let's begin.

  2. Select a third-party service.

    • Apple: To sign up and sign in using an Apple ID:

      Note: For assistance, visit How to use Sign in with Apple.

      1. Select  Apple.

      2. Select the name and email.

      3. Enter a Display Name and then select Continue.

    • Amazon: To sign up and sign in using an Amazon account:

      Note: For assistance, visit Use Login with Amazon.

      1. Select  Amazon.

      2. Enter the email address and password for the Amazon account and then select Allow.

      3. Enter a Display Name and then select Continue.
    • Google: To sign up and sign in using a Google account:

      1. Select  Google.

      2. Enter the email address and the password.

      3. If necessary, complete two-factor authentication.

      4. Enter a Display Name and then select Continue.

Trouble Signing In

If unable to sign in, change the email address, password, or the phone number for the account.

To change the email address, password, or phone number:

  1. Select Trouble Signing in?

  2. To change the email, password, or phone number.

    1. To change the email address:

      1. Select Change e-mail.

      2. Enter the email address and password, and then press Continue.

      3. Complete the two-factor authentication process for the mobile number that is displayed:

        1. SMS verification: Select Send code, enter the code sent to the mobile device, and then select Verify code.

        2. Phone call verification: Select Call me, answer the phone call, and then press #.

      4. Enter the new email address and then select Send verification code.

      5. Enter the code received and then select Verify code.

      6. Select Continue.

        Note: To use a different email address, select Change.

    2. To reset the password:

      1. Select Reset password.

      2. Enter the email address and then press Send verification code.

      3. Enter the verification code and then select Verify code.

      4. Select Continue.

        Note: To use a different email address, select Change.

      5. Complete the two-factor authentication process for the mobile number that is displayed:

        1. SMS verification: Select Send code, enter the code sent to the mobile device, and then select Verify code.

        2. Phone call verification: Select Call me, answer the phone call, and then press #.

      6. Enter the new password in the New Password and Confirm New Password box and then select Continue.

    3. To change the phone number:

      1. Select Reset phone number.

      2. Enter the email address and then press Send verification code.

      3. Enter the verification code and then select Verify code.

      4. Select Continue.

        Note: To use a different email address, select Change.

      5. Enter the email address and password, and then press Continue.

      6. Select a country/region and then enter your phone number.

      7. Complete the two-factor authentication process for the mobile number:

        1. SMS verification: Select Send code, enter the code sent to the mobile device, and then select Verify code.

        2. Phone call verification: Select Call me, answer the phone call, and then press #.

Claim a Home

Claim the home to connect with secure remote access and acquire the Owner user role. For new Crestron Home systems, refer to Claim a New Home. For existing systems, refer to Claim an Existing Home.

Note: The Advanced User Password must be turned on for the Crestron Home system in order to use the secure remote connection. If the Advanced User Password is not turned on, contact your Crestron dealer.

Claim a New Home

Claim the home to Claim your house. the homeowner that claims the house manages it.

To claim a new home:

  1. Select Claim my home.

  2. Select your home from the list

  3. Enter the connection information for your home and then select Connect.

  4. Enter the Advanced User Password.

    Note: Skipping this step is not recommended. If skip this step is selected, the home will be added but it will not be claimed.

  5. Select Continue.

Claim an Existing Home
  1. Go to More > Users.
  2. If necessary, create an account and/or sign in. For details, refer to Create an Account using an Email Address and Sign In with Email Address or Create Account and Sign In Using a Third-party Service.
  3. Select Claim my home.

  4. Enter the Advanced User Password.

    Note: Skipping this step is not recommended. If skip this step is selected, the home will be added but it will not be claimed.

  5. To claim the home, select Continue.

User Roles

There are two user-roles, Owner and User.

  • Owner: The Owner can edit their account information, reclaim the home, sign out, and delete their account. The Owner can also invite and remove members and assign their user roles.

  • User: The User can edit their account information, reclaim the home, sign out, and delete their account.

Invite Users

  1. Select Add new user.
  2. Enter a User Name and e-mail address for the user.

    Note: The user is able to change the user name.

  3. Select a user-role.

  4. Tap Send invite. The user is displayed in the Users list. Invite Pending is displayed next to a user name until they accept the invite.

Accept Invite

  1. Open email on your mobile device.
  2. In the invite email from Crestron Home, select Accept.
  3. If the Crestron Home app is not installed, the app store for the device will open. Download the app.
  4. If necessary, create an account and/or sign in.

Reclaim Home

  1. Select Reclaim this home.
  2. Enter the Advanced User password.
  3. Select Continue.

Account Settings

To change the account name, email, password, or phone number and to sign out or delete an account, go to More > Users.

Edit Name
  1. Select Edit Name.
  2. Enter a new name and then select Done.

Change E-mail

To change the email address for the account:

Note: To exit without saving the changes, select Cancel.

  1. Select Change e-mail.
  2. Enter the current email address and password, and then press Continue.

  3. Complete the two-factor authentication process for the mobile number that is displayed:

    1. SMS verification: Select Send code, enter the code sent to the mobile device, and then select Verify code.

    2. Phone call verification: Select Call me, answer the phone call, and then press #.

  4. Enter the new email address and then select Send verification code.

  5. Enter the code received and then select Verify code.

  6. Select Continue.

    Note: To use a different email address, select Change.

  7. Log in using the new e-mail address.
Change Password

To change the password for the account:

Note: To exit without saving the changes, select Cancel.

  1. Select Change password.
  2. Enter the email address and password, and then press Continue.

  3. Complete the two-factor authentication process for the mobile number that is displayed:

    1. SMS verification: Select Send code, enter the code sent to the mobile device, and then select Verify code.

    2. Phone call verification: Select Call me, answer the phone call, and then press #.

  4. Enter the old password in Old Password and enter the new password in New Password and Confirm New Password.

  5. Tap Continue.
  6. The account will be signed out. Log in using the updated credentials.
Change Phone Number

To change the phone number for the account:

Note: To exit without saving the changes, select Cancel.

  1. Select a user and then Change phone number.
  2. Enter the email address and then press Send verification code.

  3. Enter the verification code and then select Verify code.

  4. Select Continue.

    Note: To use a different email address, select Change.

  5. Enter the email address and password, and then press Continue.

  6. Select a country/region and then enter your phone number.

  7. Complete the two-factor authentication process for the mobile number:

    1. SMS verification: Select Send code, enter the code sent to the mobile device, and then select Verify code.

    2. Phone call verification: Select Call me, answer the phone call, and then press #.

  8. The account will be signed out. Log in using the updated credentials.
Change User Role

The user role can be changed by an Owner.

  1. Go to More > Users.

  2. Select a user.

  3. To select a user role, select Owner or User.

Remove User

A user can be removed by an Owner.

Note: The user will be signed out and won't be able to connect using the secure remote connection. The removed user will be prompted to connect using a local connection and will be prompted to enter the User Interface password.

  1. Go to More > Users.

  2. Select a user.

  3. Select Remove user.

  4. To confirm and remove the user, select Remove.

Sign Out
  1. Select Sign out or Sign out from all devices.

    • Sign out: Sign out of the account on the current device.

    • Sign out from all devices: Sign out of the account on all devices. This process may take up to one hour.

  2. Select Yes.
Delete Account

Note: After an account is deleted, a new account can be created using the same email address.

  1. Select Delete account.

  2. Select Yes.

Local Connection

NOTE: Only use this procedure if you opt to not use the cloud-based secure remote connection.

  1. Open the Crestron Home app.
  2. Review the Privacy Statement and Mobile Apps Terms of Use, select I agree to the Crestron Terms of Use and Privacy Statement, and then Agree & Continue.
  3. To scan the local network for homes, select Discover Home. to scan the network for the Crestron Home processor. The Homes found on this network screen is displayed and shows the list of available Crestron Home processors on the network. The Hostname and IP Address for each Crestron Home processor is displayed.

    NOTE: The iOS device or Android device and the Crestron Home processor must be on the same wireless network for the device to be found.

  4. Select a home to join.

  5. Enter the Friendly Name / Location and User Interface Password in the HOME section.

    • Friendly Name / Location: Enter a name or location of the Crestron Home processor. The name will be used to identify the Crestron Home processor on the My Homes screen.
    • User Interface Password: Enter the User Interface Password. For details, refer to Set the User Interface Device Password and System Detail and Password Configuration.

      NOTE: After three unsuccessful login attempts, the IP address of the device is blocked from joining the Crestron Home system for 1 hour. Other devices are allowed to join during this period.

  6. Enter the IP ADDRESS / HOST NAME in the LOCAL CONNECTION SETTINGS section.

    1. IP ADDRESS / HOST NAME: Enter the IP Address or hostname of the control processor.
  7. Enter the Port and IP Address / Hostname in the REMOTE ACCESS SETTINGS section.

    • Port: Enter the port to access the system. The default port is 50001.
    • IP address / Host name: Enter the IP address or the Host name of the Crestron Home processor to enable remote access.
  8. Enter the Port in the LOCAL PORT section.

    • Local Port: If the port for the user interface was changed during setup, enter the port in this field. The port number should only be changed if port 50001 is in use by the ISP and cannot be forwarded. For details, refer to System Detail and Password Configuration.

      NOTE: Only change the Local Port when directed by your authorized Crestron dealer.

  9. Enter the following information for HOME, LOCAL CONNECTION SETTINGS, and REMOTE ACCESS SETTINGS on the Add New Home screen:

      HOME:

    • Friendly Name / Location: Enter a name or location of the Crestron Home processor. The name will be used to identify the Crestron Home processor on the My Homes screen.
    • User Interface Password: Enter the User Interface Password. For details, refer to Set the User Interface Device Password and System Detail and Password Configuration.

      NOTE: After three unsuccessful login attempts, the IP address of the device is blocked from joining the Crestron Home system for 1 hour. Other devices are allowed to join during this period.

    • LOCAL CONNECTION SETTINGS:

    • IP ADDRESS / HOST NAME: The Host name is entered by the system during discovery.
    • REMOTE ACCESS SETTINGS:

      NOTE: To configure the system for remote access (outside of the home using a cellular network), refer to Remote System Access.

    • IP address / Host name: Enter the IP address or the Host name of the Crestron Home processor to enable remote access.
    • Port: Enter the port to access the system. The default port is 50001.
    • Local Port: If the port for the user interface was changed during setup, enter the port in this field. The port number should only be changed if port 50001 is in use by the ISP and cannot be forwarded. For details, refer to System Detail and Password Configuration.

      NOTE: Only change the Local Port when directed by your authorized Crestron dealer.

  10. Tap Connect. The My Homes screen is displayed.

Pair a Crestron Touch Screen

NOTEs:

  • The Crestron Home app runs on the Crestron touch screen and must be enabled within the device.
  • The TSW‑xx60 series touch screen must be using firmware version 2.05.xx or higher. To upgrade the firmware, refer to Update Device Firmware.

Enable the Crestron Home app on the TSW-xx60 Series Touch Screen:

  1. Enter the TSW-xx60 settings. The TSW-xx60 settings can be accessed from the touch screen or from a PC connected to the TSW-xx60's web page.
    1. From the TSW-xx60: 

      1. Place five fingers on the display and hold for 15 seconds.

      2. Tap Application Selection to bring up the Application Selection screen.

      3. Tap Crestron Home.

      4. Tap Confirm Selection. The touch screen reboots with the Crestron Home application running and then displays the landing page.

    2. From the TSW-xx60's Web Page:
      1. Enter the IP address or host name of the touch screen into a web browser.
      2. Click Settings and then Applications.
      3. Select Crestron Home from the Application Mode drop-down.
      4. Click Save Changes. A pop-up dialog is displayed stating that the touch screen must be rebooted for the new application to take effect. Click Yes to reboot the touch screen now or No to reboot the touch screen later. The touch screen reboots with the Crestron Home application running and then displays the landing page.

To pair a TSW-xx60 Series Touch Screen:

  1. The first time the Crestron touch screen is launched, the Welcome to your home screen is displayed.

  2. Tap Discover Home to scan the network for the Crestron Home processor. The Homes found on this network screen is displayed and shows the list of available Crestron Home processors on the network. The Hostname and IP Address for each Crestron Home processor is displayed.

    NOTE: The Crestron touch screen and the Crestron Home processor must be on the same wireless network for the device to be found.

  3. Tap on the home you would like to connect to. The Add New Home screen is displayed.

  4. Enter the following information for LOCAL CONNECTION SETTINGS on the Add New Home screen:

    • Friendly Name / Location: Enter a name or location of the Crestron Home processor. The name is displayed on the TSW-xx60 and will be used to identify the Crestron Home processor on the My Homes screen.
    • User Interface Password: Enter the User Interface Password. For details, refer to Set the User Interface Device Password and System Detail and Password Configuration.

      NOTE: After three unsuccessful login attempts, the IP address of the device is blocked from joining the Crestron Home system for 1 hour. Other devices are allowed to join during this period.

    • IP ADDRESS / HOST NAME: The Host name is entered by the system during discovery.
  5. Tap Connect to add the Crestron touch screen to the Crestron Home system. If the information is valid, the room selection screen is displayed.

  6. Select the room that the Crestron touch screen is in and then tap Save.
  7. Press the "Home" hard key on the TSW-xx60 series touch screen to display the Room screen.

NOTE: If the TSW‑xx60 series touch screen was previously discovered and added to the system during Pair Devices, it will now appear as "TSW‑xx60(Legacy)" in the Crestron Home system. The TSW‑xx60 series touch screen can be removed from the system. For details, refer to Pair Devices.

Pair a TSR-310 Handheld Remote

NOTEs:

  • The Crestron Home app runs on the TSR-310 handheld remote and must be enabled within the device.
  • The TSR-310 handheld remote must be using the latest firmware. To upgrade the firmware, refer to Update Device Firmware.

Enable the Crestron Home app on the TSR-310 Handheld Remote:

  1. Press the power, microphone, home, and raise buttons twice in sequence within five seconds. The TSR-310 main setup screen is displayed.

  2. Tap Application Selection from the main setup screen. The Applications screen is displayed.

  3. Select Performance UI-OS 3 from the Applications screen.

    NOTES: 

    • When Confirm Selection is pressed, the TSR-310 handheld remote reboots immediately. No confirmation dialog is displayed.
    • If the selected app is already running, no actions are taken when Confirm Selection is pressed.
  4. Select Confirm Selection from the Applications screen. The TSR-310 handheld remote reboots with the Performance UI-OS 3 application running.

To pair a TSR-310 Handheld Remote:

  1. The first time the TSR-310 handheld remote is launched, the splash screen is displayed.

  2. Tap Discover Home to scan the network for the Crestron Home processor. The Homes found on this network screen is displayed and shows the list of available Crestron Home processors on the network. The Hostname and IP Address for each Crestron Home processor is displayed.

    NOTES:

    • The TSR-310 handheld remote and the Crestron Home processor must be on the same wireless network for the device to be found.
    • Tap Add Manually if the Crestron Home system uses a device port other than 50001.

  3. Tap the system that you would like to connect to. The password entry screen displays.

  4. Enter the User Interface Device Password into the Password field using the on-screen keyboard.

  5. Tap Connect to add the TSR-310 handheld remote to the Crestron Home system. If the information is valid, the room selection screen is displayed.

  6. Select the room that the TSR-310 handheld remote is in. The TSR-310 handheld remote displays the Home screen when it is successfully added to the system.

NOTE: If the TSR-310 handheld remote was previously discovered and added to the system during Pair Devices, it will now appear as "TSR-310(Legacy)" in the Crestron Home system. The TSR-310 handheld remote can be removed from the system. For details, refer to Pair Devices.