User Interface Devices

User interface devices (Crestron® touch screens, TSR-310 handheld remotes, iOS® devices, and Android™ devices) run the Crestron Home app and must be paired to the Crestron Home system using the device's user interface. The pairing process creates a secure connection between the user interface device and the Crestron Home processor.

NOTE: The User Interface Device password must be set before pairing. To set the User Interface Device password, refer to User Interface Device Password.

The following User Interface Devices can be paired:

Pair a Mobile Device

Pair a mobile iOS® Device or Android™ Device using the Secure Remote Connection (recommended) or the User Interface Devices.

Secure Remote Connection

The remote connection is secure and does not require port-forwarding. Use the secure remote connection to do the following:

Create an account and sign in.
Claim a home.
Invite and manage users.
Manage account settings.

Create an Account using an Email Address

Create an account to control the home from outside the wireless network.

To sign up using an email address:

Select Yes, let's begin.
Select Sign up.
Follow the on-screen prompts to create an account. An email address and phone number is required to create an account. Two-factor authentication is used to verify the email address and phone number that is provided. Additionally, a display name and password will be selected.

Sign In with Email Address

Select Yes, let's begin.
Enter your e-mail address and password.
Select Sign in and then follow the prompts. For security, two-factor authentication is used to verify the email address used when signing up.

Create Account and Sign In Using a Third-party Service

To create an account and sign in using an Apple, Amazon, or Google account:

Select Yes, let's begin.
Select a third-party service.
Select Apple, Amazon, or Google and then follow the prompts to sign up and sign in.

Note: For assistance, visit How to use Sign in with Apple, Use Login with Amazon, or Use your Google Account to sign in to other apps or services.

Trouble Signing In

If unable to sign in, change the email address, password, or the phone number for the account.

To change the email address, password, or phone number:

Select Trouble Signing in?
Change the email, password, or phone number.
- To change the email address, select Change e-mail and then follow the prompts to change the email address. For security, two-factor authentication is used to verify the phone number used when signing up. Two-factor authentication is also used to verify the new email address.
- To reset the password, select Reset password and then follow the prompts to change the password. For security, two-factor authentication is used to verify the phone number and email address used when signing up.
- To change the phone number, select Reset phone number and then follow the prompts to change the phone number. For security, two-factor authentication is used to verify the email address used when signing up. Two-factor authentication is also used to verify the new phone number.

Claim a Home

Claim the home to connect with secure remote access and acquire the Owner user role. For new Crestron Home systems, refer to Claim a New Home. For existing systems, refer to Claim an Existing Home.

Note: The Advanced User Password must be turned on for the Crestron Home system in order to use the secure remote connection. If the Advanced User Password is not turned on, contact your Crestron dealer.

Claim a New Home

To claim a new home:

Select Claim My Home.
Select a home from the list
Enter the connection information for your home and then select Connect.
Select Continue.

Claim an Existing Home

Go to Settings > Users.
If necessary, create an account or sign in. For details, refer to Create an Account using an Email Address and Sign In with Email Address or Create Account and Sign In Using a Third-party Service.
Select Claim My Home.
Enter the Advanced User Password.

Note: Skipping this step is not recommended. If skip this step is selected, the home will be added but it will not be claimed.
To claim the home, select Continue.

User Roles

There are two user-roles, Owner and User.

Owner: The Owner can edit their account information, reclaim the home, sign out, and delete their account. The Owner can also invite and remove members and assign their user roles.
User: The User can edit their account information, reclaim the home, sign out, and delete their account.

Invite Users

Invite Users with a Remote Connection

Select Add new user.
Enter a User Name and e-mail address and then select a User Role.

Note: The user is able to change the user name.
Tap Send invite. Invite Pending is displayed next to a user name until they accept the invite.

Invite Users with a Local Connection

Note: The user is able to change the user name.

Select Add new user.
Deselect Invite to connect from anywhere and then enter a user name.
Tap Add user.

Accept Invite

Open email on your mobile device.
In the invite email from Crestron Home, select Accept.
If the Crestron Home app is not installed, the app store for the device will open. Download the app.
If necessary, create an account and/or sign in.

Reclaim Home

Select Reclaim this home.
Enter the Advanced User password.
Select Continue.

Account Settings

To change the account name, email, password, or phone number and to sign out or delete an account, go to More > Users.

Edit Name

Select Edit Name.
Enter a new name and then select Done.

Change E-mail

To change the email address for the account:

Note: To exit without saving the changes, select Cancel.

Select Change e-mail.
Enter the current email address and password, and then press Continue. Follow the prompts to change the email address. For security, two-factor authentication is used to verify the phone number used when signing up. Two-factor authentication is also used to verify the new email address.

Change Password

To change the password for the account:

Note: To exit without saving the changes, select Cancel.

Select Change password.
Enter the email address and password, and then press Continue. Follow the prompts to change the password. For security, two-factor authentication is used to verify the phone number used when signing up.

Change Phone Number

To change the phone number for the account:

Note: To exit without saving the changes, select Cancel.

Select a user and then Change phone number.
Enter the email address and then press Send verification code. Follow the prompts to change the phone number. For security, two-factor authentication is used to verify the email address used when signing up. Two-factor authentication is also used to verify the new phone number.

Change User Role

The user role can be changed by an Owner.

Go to Settings > Users and then select a user.
To select a user role, select Owner or User.

Remove User

A user can be removed by an Owner.

Note: The user will be signed out and won't be able to connect using the secure remote connection. The removed user will be prompted to connect using a local connection and will be prompted to enter the User Interface password.

Go to More > Settings > Users. and then select a user.
Select Remove user and then select Remove to confirm.

User Details Screen - Cloud User (Left) and Local User (Right)

Sign Out

Select Sign out or Sign out from all devices.
- Sign out: Sign out of the account on the current device.
- Sign out from all devices: Sign out of the account on all devices. This process may take up to one hour.
Select Yes.

Delete Account

Note: After an account is deleted, a new account can be created using the same email address.

Select Delete account.
Select Yes.

Pair a Crestron Touch Screen

NOTEs:

The Crestron Home app runs on the Crestron touch screen and must be enabled within the device.
The TSW‑xx60 series touch screen must be using firmware version 2.05.xx or higher. To upgrade the firmware, refer to Update Device Firmware.

Enable the Crestron Home app on the TSW-xx60 Series Touch Screen:

Enter the TSW-xx60 settings. The TSW-xx60 settings can be accessed from the touch screen or from a PC connected to the TSW-xx60's web page.
1. From the TSW-xx60:
  1. Place five fingers on the display and hold for 15 seconds.
  2. Tap Application Selection to bring up the Application Selection screen.
  3. Tap Crestron Home.
  4. Tap Confirm Selection. The touch screen reboots with the Crestron Home application running and then displays the landing page.
2. From the TSW-xx60's Web Page:
  1. Enter the IP address or host name of the touch screen into a web browser.
  2. Click Settings and then Applications.
  3. Select Crestron Home from the Application Mode drop-down.
  4. Click Save Changes. A pop-up dialog is displayed stating that the touch screen must be rebooted for the new application to take effect. Click Yes to reboot the touch screen now or No to reboot the touch screen later. The touch screen reboots with the Crestron Home application running and then displays the landing page.

To pair a TSW-xx60 Series Touch Screen:

The first time the Crestron touch screen is launched, the Welcome to your home screen is displayed.
Tap Discover Home to scan the network for the Crestron Home processor. The Homes found on this network screen is displayed and shows the list of available Crestron Home processors on the network. The Hostname and IP Address for each Crestron Home processor is displayed.

NOTE: The Crestron touch screen and the Crestron Home processor must be on the same wireless network for the device to be found.
Tap on the home you would like to connect to. The Add New Home screen is displayed.
Enter the following information for LOCAL CONNECTION SETTINGS on the Add New Home screen:
- Friendly Name / Location: Enter a name or location of the Crestron Home processor. The name is displayed on the TSW-xx60 and will be used to identify the Crestron Home processor on the My Homes screen.
- User Interface Password: Enter the User Interface Password. For details, refer to Set the User Interface Device Password and System Detail and Password Configuration.
  
  NOTE: After three unsuccessful login attempts, the IP address of the device is blocked from joining the Crestron Home system for 1 hour. Other devices are allowed to join during this period.
- IP ADDRESS / HOST NAME: The Host name is entered by the system during discovery.
Tap Connect to add the Crestron touch screen to the Crestron Home system. If the information is valid, the room selection screen is displayed.
Select the room that the Crestron touch screen is in and then tap Save.
Press the "Home" hard key on the TSW-xx60 series touch screen to display the Room screen.

NOTE: If the TSW‑xx60 series touch screen was previously discovered and added to the Crestron Home system during Pair Devices, it will now appear as "TSW‑xx60(Legacy)" in the Crestron Home system. The TSW‑xx60 series touch screen can be removed from the system. For details, refer to Pair Devices.

Pair a TSR-310 Handheld Remote

NOTEs:

The Crestron Home app runs on the TSR-310 handheld remote and must be enabled within the device.
The TSR-310 handheld remote must be using the latest firmware. To upgrade the firmware, refer to Update Device Firmware.

Enable the Crestron Home app on the TSR-310 Handheld Remote:

Press the power, microphone, home, and raise buttons twice in sequence within five seconds. The TSR-310 main setup screen is displayed.
Tap Application Selection from the main setup screen. The Applications screen is displayed.
Select Performance UI-OS 3 from the Applications screen.
NOTES:
- When Confirm Selection is pressed, the TSR-310 handheld remote reboots immediately. No confirmation dialog is displayed.
- If the selected app is already running, no actions are taken when Confirm Selection is pressed.
Select Confirm Selection from the Applications screen. The TSR-310 handheld remote reboots with the Performance UI-OS 3 application running.

To pair a TSR-310 Handheld Remote:

The first time the TSR-310 handheld remote is launched, the splash screen is displayed.
Tap Discover Home to scan the network for the Crestron Home processor. The Homes found on this network screen is displayed and shows the list of available Crestron Home processors on the network. The Hostname and IP Address for each Crestron Home processor is displayed.
NOTES:
- The TSR-310 handheld remote and the Crestron Home processor must be on the same wireless network for the device to be found.
- Tap Add Manually if the Crestron Home system uses a device port other than 50001.
Tap the system that you would like to connect to. The password entry screen displays.
Enter the User Interface Device Password into the Password field using the on-screen keyboard.
Tap Connect to add the TSR-310 handheld remote to the Crestron Home system. If the information is valid, the room selection screen is displayed.
Select the room that the TSR-310 handheld remote is in. The TSR-310 handheld remote displays the Home screen when it is successfully added to the system.

NOTE: If the TSR-310 handheld remote was previously discovered and added to the Crestron Home system during Pair Devices, it will now appear as "TSR-310(Legacy)" in the Crestron Home system. The TSR-310 handheld remote can be removed from the system. For details, refer to Pair Devices.

All brand names, product names and trademarks are the property of their respective owners. Certain trademarks, registered trademarks, and trade names may be used to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography. Specifications are subject to change without notice.