Update Crestron Drivers

Update Crestron Drivers to enable new functionality that was implemented when the driver was updated.

Notes:

  • A side-loaded driver can be downgraded if the version that is loaded is lower than the active version. The downgrade procedure is the same as the upgrade procedure, but you will be prompted to downgrade instead of upgrade.
  • All devices in the system must use the same driver.
  • A side-loaded driver can be replaced with the version on the Crestron Driver Web Portal. For details, refer to Add Driver Devices.

To update, reload, or disable a Crestron Driver:

  1. If updating the driver, side-load the Crestron Driver onto the Crestron Home processor. For details, refer to Side-Load Crestron Drivers.
  2. Tap the gear button next to the device name to display a Settings dialog box for the device.

  3. Select Check for Driver Update. The system will search for an updated version of the driver.

  4. Perform one of these actions:

    • If no updated drivers are found, select OK.

    • To update the driver, select Yes. You may be prompted to reboot the Crestron Home processor.

    • To reload or re-enable the diver, select Options and then Reload.

    • To disable the driver, Select Options and then Disable. If more than one device uses the same driver, select Current to disable the currently selected device or Disable All to disable all devices using the driver.

  5. If a previous configuration value or programming cannot be reconnected after updating, a message will be displayed. Note the items and reprogram after the update.

Update a Downloaded Crestron Driver (Legacy Procedure)

Tip: The procedure below applies to Crestron Home version 3.21.0214 and lower. When using a higher firmware version, use the procedure above.

When a Crestron Driver device is added to the system, a copy of the driver is stored in the Crestron Home processor. The driver is not updated automatically when an updated version of the Crestron Driver is available on the Crestron Driver portal.

To update a downloaded Crestron Driver, follow these steps:

  1. Remove all devices in the Crestron Home system that use the Crestron Driver.

    NOTE: If a device that uses the driver remains in the system, the updated driver will not be downloaded.

  2. Restart the Crestron Home processor. The Crestron Driver is removed from the system after the processor restarts.
  3. Go to Pair Devices > Third Party. Wait for the Crestron Home processor to update the list of Crestron Drivers.
  4. Add the device to a room. For details, refer to Add a Driver Device to a Room.

  5. Tap  Settings next to the device name to confirm that the device was added with the updated driver. The About tab displays the driver version.

Update a Side-Loaded Crestron Driver (Legacy Procedure)

Tip: The procedure below applies to Crestron Home version 3.21.0214 and lower. When using a higher firmware version, use the procedure above.

To update a side-loaded Crestron Driver:

  1. Delete the side-loaded Crestron driver from the Crestron Home system. For details, refer to Delete Crestron Drivers.

  2. Restart the Crestron Home processor. The Crestron Driver is removed from the system after the processor restarts.
  3. Side-load the Crestron Driver onto the Crestron Home processor. For details, refer to Side-Load Crestron Drivers.