Copy Data from a myCrestron Cloud Backup File

To transfer a Golden Configuration using an FTP client, the Golden Configuration is downloaded from the myCrestron Residential Monitoring Service to a PC, and then the data from the Golden Configuration is transferred to the new control processor.

Transfer data by copying data from a cloud backup file to the control processors listed below:

  To    
CP4-R MC4-R DIN-AP4-R CP3-R PYNG-HUB
From CP4-R
MC4-R
DIN-AP4-R
CP3-R
PYNG-HUB

When migrating system data that contains Crestron wireless devices, the wireless gateway data is either transferred to the control processors internal wireless gateway or stored in a Virtual Gateway.

  • Stored in a Virtual Gateway: Wireless gateway data is stored in a Virtual Gateway if the old system had an internal wireless gateway and the new system does not or if the old system use external wireless gateway (CP4-R with CEN-GWEXER). For example, during an MC4-R to CP4-R or CP4-R with CEN-GWEXER to MC4-R data migration. To transfer the data to a gateway, refer to Add a Wireless Gateway and Migrate Wireless Devices.

  • Transfer to internal gateway: Wireless gateway data is transferred to the internal wireless gateway automatically if the old and new system have internal wireless gateways. For example, during an MC4-R to MC4-R data migration.

    IMPORTANT: When transferring to an internal gateway:

    • The internal wireless gateway can only accept an automatic a wireless gateway data migration one time. Wireless gateway data migration will fail if attempting subsequent migrations to the same internal wireless gateway.
    • To make sure that the wireless gateway data can be transferred to the wireless gateway, the wireless gateway should be factory fresh.

Requirements

  • The old processor must be connected to the myCrestron Residential Monitoring Service prior to using a deployment code. For details, refer to myCrestron Residential Monitoring Service.
  • Disconnect the Amazon® Alexa® voice control account or the Google Assistant™ voice control account prior to transferring data. To remove voice control service, refer to Remove Voice Control Services.

    Note: The homeowner may need to enter their Amazon or Google credentials to unregister the old processor.

Transfer Data

To transfer with a myCrestron cloud backup file:

NOTES:

  • Transfer files between the PC and the Crestron Home processor using an FTP client.
  • To issue console commands, use the Text Console tool in Crestron Toolbox™ software.
  1. Download a configuration backup from the myCrestron Residential Monitoring Service and then extract the zip file. To download a backup, refer to Download Backup Files.

  2. On the old processor, issue the enableprogramcmd command and then the stopprog -p:0 command to stop the program.
  3. Transfer the golden configuration files to the new control processor:

    1. Connect to the new processor using an FTP program. Use SFTP (Secure File Transfer Protocol) and the Admin Credentials for the processor.

      NOTE: The Admin Username and Admin Password is set during the initial processor setup. For information about usernames and passwords, including resetting the username and password, refer to System Detail and Password Configuration.

      Processor Connection over SFTP

    2. Go to the user folder and delete the contents of the folder. Do not delete the AutoUpdate folder.

      Warning: Make sure to delete the correct folder. Do not delete the User folder (with the capital U) that contains the Cert and XioCloud folders..

      NOTE: The AutoUpdate folder was removed from the user folder in the Crestron Home 3.004.0071 release.

    3. Transfer the files that were extracted from the zip file to the user folder on the new processor.
  4. On the new processor, issue the hostname [hostname] command to change the hostname of the new processor. For [hostname], enter the hostname of the old processor.
  5. Restart these system components:

    • Control processor: To restart, issue the reboot command

    • DNS server: In most cases, this is accomplished by restarting the router.

    • IP Devices: Restart the touch screens, Ethernet devices, and Wi-Fi network devices in the system.

  6. If necessary, perform these steps:

Add a Wireless Gateway and Migrate Wireless Devices

When migrating system data that contains wireless gateway data stored in a Virtual Gateway, transfer the data to a new Crestron wireless gateway.

IMPORTANT:

  • Transferring data from a Virtual Gateway to a Crestron wireless gateway (CEN-GWEXER or CEN-GW1) can be performed once per gateway.
  • The Crestron wireless gateway can only accept an automatic wireless gateway data migration one time. Wireless gateway data migration will fail if attempting subsequent migrations to the same internal wireless gateway.
  • To make sure that the Virtual Gateway data can be transferred to the wireless gateway, the wireless gateway should be factory fresh.

Data can be transferred between these wireless gateways:

  To
CEN‑GW1 CEN‑GWEXER
From CEN‑GW1
CEN‑GWEXER
MC4‑R
Internal infiNET EX wireless gateway

Note: Migration is supported only for wireless gateway data for infiNET EX® wireless devices only. Wireless gateway data for SG wireless devices cannot migrate to a different wireless gateway.

To transfer the Virtual Gateway data to a Crestron wireless gateway:

NOTES:

  • The CEN-GWEXER must use firmware v1.4469.00022 or later. To update the firmware, refer to Update Device Firmware.
  • If the Crestron wireless gateway was transferred out of a system, the CEN-GW1 or CEN-GWEXER must acquire devices manually. Refer to Add a Crestron Wireless Device to a Room for details.
  • Verify that no USB connections are made to the CEN-GW1 or CEN-GWEXER.
  • Verify that Crestron software (for example, Crestron Toolbox software) is not connected to the CEN-GW1 or CEN-GWEXER via USB or Ethernet cable.
  1. To view the Pair Devices screen, select Pair Devices on the Setup screen or on the setup menu.
  2. In the Device Types menu, select Manage Gateways. The local network is scanned for gateways. Discovered gateways are displayed in the Gateways on Network menu.

    NOTE: The Virtual Gateway is displayed in the Gateways in System menu with a yellow triangle on the device icon and named "Replacement EX Gateway."

    NOTE: To scan the network for new gateways, select Recheck Network.

  3. In the Gateways on Network menu, select a new wireless gateway and then select  Add.

  4. A dialog appears asking if the new wireless gateway is replacing a Virtual Gateway. Select Yes to add the new gateway to the system and to transfer data stored in a Virtual Gateway to the new gateway.

    NOTE: To add the new gateway without replacing the Virtual Gateway, select No. If No is selected, all wireless devices will need to be manually added to the system and programmed.

  5. Select a Virtual Gateway from the Virtual Gateway List and then select OK.

  6. The data stored in the Virtual Gateway is transferred to the new gateway and the new gateway is displayed in the Gateways in System menu.
  7. Configure the gateway after it is added to the system. Tap the gear button next to the device name to display a Settings dialog box. For details, refer to Device Settings.