Secure Device Connections

Select Crestron Home compatible devices utilize the Common Device credentials to connect to the system. The Common Device password keeps your system and the connected devices secure. Using one system-wide set of device credentials eliminates the need to manage unique credentials for each supported device in the system.

Important Note: When using Crestron Toolbox™ software or a web interface to connect to a device that has been assigned the Common Device credentials, enter chdevice for the Common Device username and the password that is set on the Crestron Home processor.

To learn more about credentials used in the Crestron Home system, refer to System Detail and Password Configuration.

Requirements

To add a device that uses the Common Device credentials:

  • The Common Device password must be set on the control processor. To set the Common Device password, refer to Common Device Password.

    NOTES:

    • The Common Device Password must be at least 8 characters.

    • Confirm all connected Crestron Ethernet devices are online before changing the Common Device Password.

    • Wait at least ten minutes after a processor reboot before changing the Common Device Password.

  • The firmware for the device and the Crestron Home processor must both support the Common Device credentials. To update firmware, refer to Software Update.

Connect with the Common Device Credentials

Connect to a device that uses the Common Device credentials. The connection process is different for new devices, new devices with default credentials, and devices in the Crestron Home system, and devices with existing credentials.

  • New Device: A device that is unused or reset to factory defaults. Credentials are set on the device during the first connection attempt.

    To add a new device, refer to New Device.

  • New Device with Default Credentials: A device that is unused or reset to factory defaults and uses default admin credentials. The admin credentials are set by the firmware.

    To add a new device with admin credentials, refer to New Device with Default Credentials.

  • Device in Crestron Home System: A device that is part of the current Crestron Home system. Firmware for the device and the Crestron Home system support the Common Device credentials.

    To update the connection to the device in the Crestron Home system, refer to Device in a Crestron Home System.

  • Device with Existing Credentials: A device that has been used in a system and transferred to a Crestron Home system. The admin credentials have been set on the device and the device has not been reset to factory defaults.

    To add an existing device, refer to Device with Existing Credentials.

New Device

To add a new device using the Common Device credentials, follow these steps:

  1. Verify that the firmware for the device and the Crestron Home processor meet the minimum firmware version. If necessary, upgrade firmware.

  2. Add the device to the system. To add a device, refer to Pair Devices or Gateways and Processors.

  3. The Common Device credentials are assigned to the device and the device is added to the system.

New Device with Default Credentials

To add a new device that has default credentials assigned by the device firmware, follow these steps:

  1. Upgrade the firmware for the device or the Crestron Home processor.
  2. Add the device to the system. To add a device, refer to Pair Devices or to add a gateway, refer to Gateways and Processors.

  3. When the device is added to the system, you will be prompted to enter admin credentials for the device. The admin credentials are required to create the Common Device credentials on the device.

  4. Enter the admin credentials for the device and then select OK.

  5. The Common Device credentials are assigned to the device and the device is added to the system.

Device in a Crestron Home System

To update the connection settings for a device that is part of the Crestron Home system, follow these steps:

  1. Upgrade the firmware for the device or the Crestron Home processor.

  2. To update the connection to use the Common Device credentials, open the device settings and then select Repair Connection.

    NOTE: If credentials were assigned to the device before it was upgraded, you will be prompted to enter admin credentials for the device. The admin credentials are required to create the Common Device credentials on the device.

Device with Existing Credentials

To add a device that was previously removed from a Crestron Home system, a device that was part of a different Crestron system, or a device with existing credentials, follow these steps:

  1. Upgrade the firmware for the device or the Crestron Home processor.
  2. Add the device to the system. To add a device, refer to Pair Devices or to add a gateway, refer to Gateways and Processors.

  3. When the device is added to the system, you will be prompted to enter admin credentials for the device. The admin credentials are required to create the Common Device credentials on the device.

    NOTE: If the device is being added back to the Crestron Home system that it was removed from and the Common Device credentials were used with the device prior to removal, you can enter the Common Device credentials that were last used with the device.

  4. Enter the admin credentials for the device and then select OK.

  5. The Common Device credentials are assigned to the device and the device is added to the system.

    NOTE: If the Common Device credentials were set on the device and they do not match the Crestron Home processor, the common device password on the device is updated.