Amazon Connected Speakers

Use voice control on Amazon connected speakers to control music played on room speakers. The room speakers must be controlled by a DM NAX™ streaming amplifier.

Tip: Music control using connected speakers is available in the North America region only.

Compatible Music Providers

Control music using these providers:

  • Amazon Music
  • Deezer
  • iHeart Radio
  • Pandora
  • Sirius XM
  • Tidal
  • Tune In

To set up Amazon connected speakers:

Note: Log in credentials for the homeowners Amazon account and the music provider accounts are required.

  1. If necessary, turn on voice control for the system. For details, refer to Voice Control Settings.

  2. If necessary, add the connected speakers to the homeowners Amazon account.

  3. Enable the Crestron for Smart Home and Conference Room skill.

    1. Go to alexa.amazon.com and then select Skills.

    2. Search for the Crestron for Smart Home and Conference Room skill.

    3. Select Crestron for Smart Home and Conference Room.

      Note: Do not enable the Crestron Home Automation skill.

    4. Select Enable.

    5. If necessary, sign in to the Amazon account.

    6. Select Allow.

    7. Select Discover Devices.

  4. Enable music provider skills:

    1. Go to alexa.amazon.com and then select Skills.

    2. Search for a music provider.

    3. Select the music provider. Then, select Enable and sign in to link the accounts.

Voice Commands

Tips:

  • To play music in the home, include the room name in the command.
  • It may be necessary to say "on [Room Name]" instead of "in [Room Name]" in the command. This is because Amazon considers rooms with NAX endpoints as speakers.
  • Create a group with the connected speaker and the Crestron Home media room to avoid saying the room name in the command.

Play and Stop

  • Alexa, play [band name/music provider] in [room name].
  • Alexa, play [band name/album] on [music provider] in [room name].
  • Alexa, play [song name].
  • Alexa, resume.

Stop, Pause, or Wait

  • Alexa, wait for 10 seconds.
  • Alexa, pause.
  • Alexa, stop.

Next Track

  • Alexa, play the next song.
  • Alexa, next.
  • Alexa, previous.
  • Alexa, skip.

Repeat, Shuffle, or Loop

  • Alexa, [restart/repeat] this song.
  • Alexa, loop [on/off].
  • Alexa, shuffle [on/off].

Volume

  • Alexa, [mute/unmute].

  • Alexa, [raise/lower] the volume.

  • Alexa, set the volume to [level] percent.

Feedback

  • Alexa, thumbs up.
  • Alexa, thumbs down.

Create Groups

Add the connected speaker and a room in the Crestron Home system to avoid saying the name of the room in the command. When the command is given without a room name, it will start playing in the room speakers.

To create a group:

  1. Open the Alexa app.

  2. In the Alexa app, select  Devices and then  Add.

  3. Select Add Group.

  4. Select Create a room or device group.

  5. A create room or device group overview displays, select Next.

  6. Select or enter a room name that matches the room name in the Crestron Home system. Either select a name from the Common Names list or select Add a Custom Name and then enter a name. Then, select Next.

  7. In Add devices to, select Skip.

  8. In Add Alexa devices to, select the connected speaker in the room and then Next.

  9. In the room is ready screen, select Done.

  10. In Speakers, select Choose speakers.

  11. In Other Speakers, select the room in the Crestron Home with the connected speaker.

  12. In Playback Options, select Change and then Always.

  13. Select Next and then Done.

Troubleshooting

Music plays on connected speaker instead of room speakers.

  • Include the room name that is assigned in the Crestron Home app.
  • Create a room group. For details, refer to Create Groups.

The Alexa app displays rooms that are not in the system.

  • A room name was changed in the Crestron Home system. Use the Alexa app to rediscover devices in the Alexa app.

    • Say "Alexa, discover new devices."

    • Go to alexa.amazon.com > Smart Home > Devices and then select Discover.

The Alexa app won't discover a renamed room.

  • Do one of the following:

    • Go to alexa.amazon.com > Smart Home > Devices and then remove all devices and media rooms using the old room name and then select Discover.
    • If the previous procedure does not work, go to amazon.com > Accounts & Lists > Content & Devices > Devices > Other Devices and then select the room and then Deregister. Then, go to alexa.amazon.com > Smart Home > Devices and select Discover.
    • If the previous procedures do not work, go to alexa.amazon.com > Smart Home > Devices and then select Remove All. Then disable and then enable the Crestron for Smart Home and Conference Room skill, restart the control processor, reenable the Crestron for Smart Home and Conference Room skill and then discover devices.

Music plays using the wrong music provider.

  • Include the name of the music provider with the command.
  • Enable the music provider skill and then sign in to link the accounts.
  • Change the default music provider in the Alexa app.