Gateways and Processors

Gateways are used to add additional devices to the system.

To view the Gateways & Processors screen, select Pair Devices on the Setup screen or on the setup menu and then select Manage Gateways & Processors.

NOTE: To migrate infiNET EX devices to a different gateway, refer to Migrate Crestron Wireless Devices to a Different Gateway.

Add a Gateway

To add a gateway to the system:

  1. In the Device Types menu, select Manage Gateways. The local network is scanned for gateways. Discovered gateways are displayed in the Gateways on Network menu.

    NOTE: To scan the network for new gateways, select Recheck Network.

  2. In the Gateways on Network menu, select a gateway and then select  Add.

  3. Enter a name for the gateway and then select OK.
  4. Configure the gateway after it is added to the system. Tap  Settings next to the device name to display a Settings dialog box. For details, refer to Device Settings.

Add a Crestron Wireless Gateway

Tip: With Crestron Home firmware 3.014.0087 or higher, the default actions for devices that were previously acquired to an external wireless gateway have changed. The following changes were made:

Acquired devices:

  • Devices that are acquired by a gateway will remain acquired if these conditions are met:

    • The device was acquired before adding the gateway to the Crestron Home system.

      For example, devices were acquired by a gateway using Crestron Toolbox™ software in a custom programmed system and the devices and gateway from the custom system will then be converted to a Crestron Home system.

    • The device was acquired by a gateway that is part of the Crestron Home system while the system is offline.

  • If a gateway is deleted from the system, acquired devices will be unacquired by the gateway.

  • Acquired devices that have not been assigned to a room will be displayed in the Device List.

  • If an acquired device is online, it can be assigned to a room without re-pairing.

  • Devices that are unacquired by a gateway outside of Crestron Home (for example, using Crestron Toolbox, acquired by a gateway from another system, or the Crestron Home system is offline) will go offline and will function as follows:

    • Not assigned to a room: The device is displayed in the unassigned Device List but cannot be assigned to a room. The device should be acquired by the gateway again or removed from the device list. To acquire or delete devices, refer to Crestron Wireless Devices and Device Settings.

    • Assigned to a room: A device offline error message is displayed for the device in the room. The device should be acquired by the gateway again, replaced with a different device of the same model, or deleted from the system. To acquire, delete, or replace devices, refer to Crestron Wireless Devices and Device Settings.

Acquire mode:

  • A gateway can enter Acquire mode from outside of the Crestron Home Setup app. For example, using Crestron Toolbox™ software or the Acquire button on the gateway.
  • Make sure that only one gateway is in Acquire mode at a time.

Note: Depending on Crestron Home firmware and gateway firmware versions, the gateway may connect using a secure connection and you may be prompted to create the Common Device Password and to enter credentials for the device. For details, refer to Secure Device Connections and System Detail and Password Configuration.

To add a wireless gateway:

  1. In the Gateways on Network menu, select a wireless gateway and then select  Add.

  2. If prompted, create a Common Device Password for the Crestron Home processor and then select OK. The username is "chdevice". The Create a Common Device Password dialog is displayed when the Common Device password is not created in the control processor settings.

  3. If prompted, enter admin credentials for the gateway and then select OK. The Please Enter Device Credentials dialog is displayed when an administrator-level user exists on the gateway. The credentials are required to add the "chdevice" user to the gateway.

    Notes:

    • Entering device credentials is typically required for gateways where the first connection was made using Crestron Toolbox™ software or the Web UI and login credentials were created.

    • If the "chdevice" user exists on the gateway, consider the following:

      • The gateway password matches the Common Device Password set in the Crestron Home system, there will not be a prompt for device credentials.

      • The gateway password does not match the Common Device Password set in the Crestron Home system, the password on the gateway will be changed to the password set on the Crestron Home system.

  4. Enter a descriptive name for the gateway and then select OK.

  5. Configure the device after it is added to the system. Tap the gear button next to the device name to display a Settings dialog box. For details, refer to Device Settings.

Add a DALI Gateway

To use DALI loads in the system, Configure the DIN-DALI-2 and then Add the DALI Gateway.

Configure the DIN-DALI-2

Use the DALI Commissioning Tool in the Crestron Toolbox™ application to configure the DIN-DALI-2. For more details, refer to the Crestron Toolbox help file at help.crestron.com/toolbox.

To configure the ballasts:

NOTES:

  • The settings for Current Level, Fade Rate, Fade Time, Power On Level, Override Level, and Scenes are not utilized by the Crestron Home system. Even though these settings are not utilized, it may be desired to configure these settings.
  • Scenes and fade time are configured using the Crestron Home Setup app.
  • The settings for Power On Level and Override Level will affect ballast behavior from events that occur outside the Crestron Home system. For example, the DALI ballasts will turn on according to the Power On Level or Override Level settings after a power outage or if Override mode is activated.
  1. In Ballast Settings - Properties, set these properties:
    1. Name: Enter a user-friendly name for the ballast. The name is displayed in the Crestron Home Setup app.
    2. Minimum Level: The lowest light level for the ballast.
    3. Maximum Level: The highest light level for the ballast.

  2. In Ballast Settings - Groups, assign a group for the ballast. When configuring Groups, consider the following:

    • The Crestron Home system imports all DALI groups on Loop 1 and Loop 2 into the system.
    • DALI groups function as individual loads.
    • Ballasts cannot be controlled individually by the Crestron Home system.
    • Ballasts that are not part of a group cannot be controlled.
  3. Save the ballast settings.

Add the DALI Gateway

Add the DALI gateway to the system. When the DIN-DALI-2 is added to the system, the configuration for the DALI groups is imported. It may take several minutes for the configuration to load.

NOTES: 

  • Use Ethernet to connect the DIN-DALI-2 to the Crestron Home system.
  • The Cresnet® communication port on the DIN-DALI-2 cannot be used in the Crestron Home system. Do not make connections to this port.

To add a DALI gateway:

  1. In the Gateways on Network menu, select a DIN-DALI-2 and then select  Add.

  2. Enter a name for the DIN-DALI-2 and then select OK.

  3. Configure the device after it is added to the system. Tap  Settings next to the device name to display a Settings dialog box. For details, refer to Device Settings.

After the DALI gateway is added, add the DALI groups to rooms from the Pair Devices menu. For details, refer to DALI Groups.

Add a Control Processor

  1. In the Gateways on Network menu, select a control processor and then select  Add.

  2. Enter the connection details for the child processor and then select OK.

    • Name: Enter a name to identify the child processor.
    • IP Port: Enter the IP port for the child processor. The default value is 50001.
    • User Interface Device Password: Enter the User Interface Device password for the child processor.

  3. Configure the device after it is added to the system. Tap  Settings next to the device name to display a Settings dialog box. For details, refer to Device Settings.

Discoverable Addresses

Use the Discoverable Addresses to add devices from a different VLAN or subnet. A single address or an address range can be added.

Add an IP Address

To add an address:

  1. In the Gateways on Network menu, select Discoverable Addresses.

  2. Enter the IP Address details for the VLAN or subnet and then select Add.

    • Address: Enter an IP address. The IP address can be a single address or the start of an IP address range. To add a single IP address, do not enter an End IP Address.
    • End IP Address: Enter the last octet in the IP address range.
  3. Select OK.

Delete an IP Address

To delete an address, select an address and then  Delete.

Remove a Gateway

NOTES:

  • Removing a gateway also removes all devices acquired by that gateway.
  • Devices acquired by a wireless gateway will be unacquired.
  • Internal Gateways cannot be removed.

To remove a gateway:

  1. Select a gateway device.
  2. Select < Remove.

Shared Gateways

A CEN-GW1 (or CENI-GW1) gateway can be shared between up to five processors. For information on using multiple processors, refer to Multiple Processors.

Note: Be aware of the following limitations and known issues when sharing a gateway:

  • When moving or deleting a device from a shared gateway, the device must be manually deleted from the other processor(s).

  • Temporary loss of control of a load may occur after moving it to a new gateway. This can be resolved with a control system reboot.

  • Devices added through a shared gateway bypass the minimum firmware version check. Devices that do not meet the minimum firmware requirements will not function in Crestron Home.

  • Devices paired through a shared gateway may appear offline for a short time. The device can not be added to a room during this time.

  • If replacing a shared gateway, it must be replaced on all connected systems.

Create a Shared Gateway

To create a shared gateway, add a gateway to an additional processor. The prompt below appears.

Add: Select to add the gateway to only this processor, disconnecting it from the other(s).

Share: Select to create a shared gateway.

Cancel: Cancel the action.

 

When adding a gateway that is already connected to the maximum number of systems (five), the prompt below appears.

Add: Add the gateway to the processor, disconnecting it from all other systems.

Cancel: Cancel the action.