myCrestron Residential Monitoring Service

Use the myCrestron Residential Monitoring Service (RMS) to back up configurations an, download configurations, view logs, and generate Deploy Codes for Crestron Home processors.

Configuration Backups

The Crestron Home system automatically backs up the system configuration and log files and stores them in the myCrestron Residential Monitoring Service.

System configuration backups contain settings for the control system, devices, and drivers that are required to completely restore the system; including third-party driver settings that are stored in the /user/Data/ThirdParty/ folder.

Access myCrestron Residential Monitoring Service

To access the myCrestron RMS, go to portal.my.crestron.com.

To access the myCrestron Residential Monitoring Service portal and the Crestron Home Configurator:

  • The user must be a Crestron residential dealer.
  • The dealer must be subscribed to the myCrestron Residential Monitoring Service.
  • The dealer administrator must provide the user access to the myCrestron Residential Monitoring Service portal.

Managed Devices

Processors in the Device List display the Crestron Home OS firmware version, connection status, and device status.

To view the managed devices, select  Devices.

The processor status is indicated by the color of the device box in the device list:

  • Green: The processor is online.
  • Red: The processor is offline. Refer to Troubleshooting.
  • Purple: The reboot command was initiated from the myCrestron Residential Monitoring Service and the processor is waiting to restart. The device status updates when the processor initiates communication with myCrestron.

    • Firmware 3.015.0124 or later: The processor will restart within 20 minutes.
    • Firmware 3.014.0087 and earlier: The processor will restart within 25 minutes.
  • Yellow (missed communication): The processor has not communicated with myCrestron for 40 minutes. Refer to Troubleshooting.
  • Yellow (partially online): The processor is online but an ancillary device is offline. Refer to Troubleshooting.
  • Blue: The processor is not monitored.

Select a device in the Device List to view the device details. The device details such as the Crestron Home OS firmware version, hostname, MAC address, last reboot reason and time, IP address, and Deploy code.

Note: The Deploy code is displayed after it is created. To generate a Deploy code, refer to Generate a Deploy Code.

Crestron Home Configurator

Use the Crestron Home Configurator to create a system configuration with a computer. Unlike the Crestron Home Setup app, the configuration can be created before arriving on-site and can be used to generate a variety of detailed configuration reports. After the system is installed, use a Deploy code to transfer the configuration onto the Crestron Home processor.

To create a configuration, select Crestron Home Configurator. For details, refer to Crestron Home Configurator.

Add the Crestron Home Processor

To add the processor to the myCrestron Residential Monitoring Service:

  1. Go to portal.my.crestron.com.
  2. Select  Devices and then Add Device.

  3. Enter the required information.

    • Device Name: Enter a descriptive name for the Crestron Home processor.

      NOTE: To obtain the MAC Address and Device Key, go to select System Settings Icon Settings >System Configuration > myCrestron RMS Services. For details, refer to myCrestron RMS Services.

    • Device MAC Address: Enter the MAC address.
    • Device Key: Enter the registration code.
    • Add to Group: (Optional) To add the Crestron Home processor to a group, select a group or select Add and then create a group.
    • Monitor the device: Select to turn on remote monitoring for the Crestron Home processor.
    • Ancillary Device: (Optional) Select any ancillary devices that are connected to the Crestron Home processor.
  4. Click Save.

Generate a Deploy Code

Generate a Deploy Code that can be used when replacing or restoring a Crestron Home processor.

To generate a Deploy Code:

  1. Go to portal.my.crestron.com.
  2. Select  Devices and then select a processor.
  3. The Deploy Code is displayed in the system information. If the deploy code is not shown or to create a new Deploy Code, select Generate Deploy Code.

    NOTE: The deploy code expires after 14 days.

Download Backup Files

Download backups of system configurations, golden configurations, log files, and plog files from the myCrestron Residential Monitoring Service.

Note: To manually back up configuration and log files, refer to myCrestron RMS Services.

To download backup files:

  1. Go to portal.my.crestron.com.
  2. Select  Devices and then select a processor.

  3. In the Actions menu, select  Download Backup.

  4. Select  Expand for the control processor to display the configurations and log files that are available for download.

  5. Select configuration or log files to download.

  6. To download the files, select  Download Files and then Yes.

Restart the Processor

Note: For processors using Crestron Home version 3.015.0124 and later, the processor restarts within 20 minutes. For processors using Crestron Home version 3.014.0087 and earlier, the processor restarts within 25 minutes.

To restart a processor:

  1. Select  Devices and then select a processor.

  2. Select Other.

  3. Select Reboot Device and then select Proceed to confirm. A toast message displays the time that the device will restart.

Troubleshooting

This section contains troubleshooting steps to correct issues with the myCrestron Residential Monitoring Service. If further assistance is required, contact Crestron True Blue Support.

Offline or Missed Communications

The processor is not connected to the internet or the program is not running.

Cannot Connect to the Internet

  • Check the connection to the DNS
  • Ping a known

Program is Not Running

Restart the control processor.

Does not come online after restart

The processor is offline or missed communications. Go to Offline or Missed Communications.

Partially Online

The ancillary device is offline or there is a communications issue between the processor and the ancillary device.

Ancillary Device is Offline

  • Check the network wiring.
  • Restart the ancillary device.

Communications Issue

  • Check the network wiring.
  • Restart the control processor.