Voice Control Settings

Enable Voice Control Services

1. Select the voice control provider (Amazon or Google) and the location of the Crestron Home system (United States, Europe, or Asia Pacific) and then tap Next.



2. In a web browser, go to the URL displayed in the Crestron Home Setup app. The Crestron Admin Portal for Voice Control Systems page displays.

   NOTE: The URL displayed in the image below is for Amazon voice services in the United States. The URL displayed for registration changes based on the selected voice service and the region.

   Amazon voice services:

   • United States: voicereg-a-na.crestron.io/
   • Europe: voicereg-a-eu.crestron.io/
   • Asia Pacific: voicereg-a-apac.crestron.io/

   Google voice services:

   • United States: voicereg-g-na.crestron.io/

   

3. In the web browser, perform these steps:

   1. In the Registration section, select Register.

      

   2. Record the registration code listed in the Registration section.

      

4. In the Crestron Home Setup app, enter the registration code in the Registration Code box and then select Register. If the registration credentials are valid, a dialog box is displayed stating that the registration was successful. Tap OK to continue.

   Note: In the web browser, the status in the Control System Connection section changes from Not connected to Connected.

5. In the web browser, sign in to link the voice control service with the control processor:

   Note: In the Crestron Home Setup app, a dialog box is displayed stating that the homeowner's Amazon® Alexa® voice control account or Google Assistant™ voice control account must be linked to the Crestron Home system. If the Crestron Admin Portal for Voice Control Systems page is not open, select the Registration Portal link to display the web page in a web browser.

   

   NOTE: To unlink the Crestron Home processor from the voice services provider, tap delete [MAC Address] (red button) at the bottom right of the page. The registration process must be completed again to relink the Crestron Home processor with the voice services provider.

   1. In the Linked Account section, select Link to Amazon or Link to Google.

   2. Follow the prompts to sign in to the homeowners Amazon or Google account.

      Note:

      • For Amazon accounts, select the account type:

        • Smart Home: For most residential applications. If the account type is unknown, select Smart Home.

        • Alexa for Business (AWS) For Alexa for Business accounts. Alexa for Business accounts do not support the TSR-310 handheld remote.

      • In the web browser, the status in the Linked Account section changes from Not Linked to Linked.

6. The Voice Control Settings screen displays once the Crestron Home system is registered with a voice services account. The Voice Control Settings screen provides selections for viewing and configuring voice control settings. For details, refer to Configure Voice Control Services.

Configure Voice Control Services

• Enable Status: To turn on or off voice control, tap Enable or Disable.
• Registration Completed: Indicates whether or not the system is registered with the voice recognition service.

• Connection Status: Indicates the connection state between the system and the voice control service. If the system is enabled but unable to connect to the service, additional details are provided in the message logs.

  NOTES:

  • When the Connection Status is not Connected, the system is unable to connect to the voice control service. To fix this, navigate to the registration portal and delete the control system from the portal.
  • If the system is registered and connected, but voice commands are not working, ensure that Crestron is enabled on the voice service provider’s app.

Remove Voice Control Services

Voice control services can be removed from the system and the voice control administration portal if the services are no longer used or if a Crestron Home processor is being replaced. Voice control services can be removed using the Crestron Home Setup app or a web browser.

Using the Crestron Home Setup App

1. Select Unregister.

   

2. In the confirmation dialog, select OK.

Using a Web Browser

1. Go to the Crestron Admin Portal for Voice Control Systems:

   1. Amazon® Alexa® Voice Control: Go to https://voicereg-a-na.crestron.io.

   2. Google Assistant™ Voice Control: Go to https://voicereg-g-na.crestron.io.

2. Enter the control processor's MAC address into the Enter Control System ID box and then select Submit.

   

3. Select Delete.

   

4. In the confirmation dialog, select Delete.

To return to the previous screen, tap  Back.