Voice Control Settings
Use the Voice Control Settings screen to enable voice control and connect the Crestron Home system with an Amazon® Alexa® voice control or the Google Assistant™ voice control account.
NOTES:
- The Google Assistant voice control service is only available in the United States.
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When using Amazon voice control services, no more than 300 voice enabled devices can be added to the Crestron Home system.
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Voice control using the TSR‑310 is only available to systems that are registered in the United States.
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To integrate Josh voice control, use the built-in authentication token instead of the Voice Control Settings page. For details, refer to Web API Settings and Josh.ai and Crestron Home Integration (PDF).
To view the Voice Control Settings screen, select Settings > System Control Options > Voice Control Settings.
Enable Voice Control Services
To configure voice control settings for the Crestron Home system:
- Select the voice control provider (Amazon or Google) and the location of the Crestron Home system (United States, Europe, or Asia Pacific) and then tap Next.
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In a web browser, go to the URL displayed in the Crestron Home Setup app. The Crestron Admin Portal for Voice Control Systems page displays.
NOTE: The URL displayed in the image below is for Amazon voice services in the United States. The URL displayed for registration changes based on the selected voice service and the region.
Amazon voice services:
- United States: voicereg-a-na.crestron.io/
- Europe: voicereg-a-eu.crestron.io/
- Asia Pacific: voicereg-a-apac.crestron.io/
Google voice services:
- United States: voicereg-g-na.crestron.io/
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In the web browser, perform these steps:
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In the Registration section, select Register.
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Record the registration code listed in the Registration section.
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In the Crestron Home Setup app, enter the registration code in the Registration Code box and then select Register. If the registration credentials are valid, a dialog box is displayed stating that the registration was successful. Tap OK to continue.
Note: In the web browser, the status in the Control System Connection section changes from Not connected to Connected.
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In the web browser, sign in to link the voice control service with the control processor:
Note: In the Crestron Home Setup app, a dialog box is displayed stating that the homeowner's Amazon® Alexa® voice control account or Google Assistant™ voice control account must be linked to the Crestron Home system. If the Crestron Admin Portal for Voice Control Systems page is not open, select the Registration Portal link to display the web page in a web browser.
NOTE: To unlink the Crestron Home processor from the voice services provider, tap delete [MAC Address] (red button) at the bottom right of the page. The registration process must be completed again to relink the Crestron Home processor with the voice services provider.
- In the Linked Account section, select Link to Amazon or Link to Google.
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Follow the prompts to sign in to the homeowners Amazon or Google account.
Note:
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For Amazon accounts, select the account type:
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Smart Home: For most residential applications. If the account type is unknown, select Smart Home.
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Alexa for Business (AWS) For Alexa for Business accounts. Alexa for Business accounts do not support the TSR-310 handheld remote.
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In the web browser, the status in the Linked Account section changes from Not Linked to Linked.
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- The Voice Control Settings screen displays once the Crestron Home system is registered with a voice services account. The Voice Control Settings screen provides selections for viewing and configuring voice control settings. For details, refer to Configure Voice Control Services.
Configure Voice Control Services
Once the Crestron Home system is registered with a voice services account, the Voice Control Settings screen provides selections for viewing and configuring voice control settings.
The following settings may be viewed and configured:
- Enable Status: To turn on or off voice control, tap Enable or Disable.
- Registration Completed: Indicates whether or not the system is registered with the voice recognition service.
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Connection Status: Indicates the connection state between the system and the voice control service. If the system is enabled but unable to connect to the service, additional details are provided in the message logs.
NOTES:
- When the Connection Status is not Connected, the system is unable to connect to the voice control service. To fix this, navigate to the registration portal and delete the control system from the portal.
- If the system is registered and connected, but voice commands are not working, ensure that Crestron is enabled on the voice service provider’s app.
Remove Voice Control Services
Voice control services can be removed from the system and the voice control administration portal if the services are no longer used or if a Crestron Home processor is being replaced. Voice control services can be removed using the Crestron Home Setup app or a web browser.
NOTES:
- The homeowner's Amazon or Google credentials may need to be entered to unregister the old processor.
- To enable or disable control of a specific room or load, navigate to the Voice Control tab in the configuration settings for the room or load. Loads without a Voice Control tab are not compatible with voice control.
- To enable voice services on a TSR‑310 that has been added to the Crestron Home system, refer to the Performance UI for TSR‑310 Operations Guide (Doc. 8410) at www.crestron.com/manuals.
Using the Crestron Home Setup App
Remove voice control services using the
To remove voice control services using the Crestron Home Setup app:
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Select Unregister.
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In the confirmation dialog, select OK.
Using a Web Browser
Use a web browser to remove voice control services when the Crestron Home processor is not available.
To remove voice control services using a web browser:
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Go to the Crestron Admin Portal for Voice Control Systems:
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Amazon® Alexa® Voice Control: Go to https://voicereg-a-na.crestron.io.
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Google Assistant™ Voice Control: Go to https://voicereg-g-na.crestron.io.
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Enter the control processor's MAC address into the Enter Control System ID box and then select Submit.
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Select Delete.
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In the confirmation dialog, select Delete.
To return to the previous screen, tap Back.