Intercom

Use the Intercom to send a page (audio message) or make a call to devices throughout the system.

The following touch panels support these features:

• TSW-1070

• TSW-770

• TSW-1070-R

• TSW-770-R

• TS-1070

• TS-770

• TSW-1060

• TSW-770

• TSW-560

• TSW-560p

• TST-1080

Paging

1. To select the paging group that should receive the page, do either of the following:

   • Default paging group: Tap and hold the Intercom tile. Do not release the tile until you are done saying the message. To select the default paging group, refer to Intercom.

     

   • Page a specific paging group: Tap the Intercom tile to open the Intercom screen and then tap and hold Send Page for a paging group. Do not release the button until you are done saying the message.

     

2. The Preparing to Page message displays with an orange waveform.

3. When the Announcing to [Room Group] message displays with the green waveform, say the message.

   

4. When the message is complete, release the Intercom tile or Send Page button.

• The Intercom tile and Send Page buttons on all touch screens are disabled until the page is complete.

  

• The touch screen receiving the page will display a pop-up at the top of the screen showing the room that is sending the page.

  

• If media is playing in the room, the volume may be lowered depending on the available support of the audio endpoint:

  • Devices that support audio ducking or set volume will have the volume lowered.
  • Devices that only support audio mute will have the volume muted.
  • Devices that do not support audio mute, audio ducking, or set volume, audio will not be changed while the page is played.

• Rooms that are offline or in Do Not Disturb mode will be identified on the touch screen that is initiating the page. These rooms cannot receive a page.

• If all rooms are in Do Not Disturb mode, the page will not be initiated.

• A device receiving the page can be silenced while receiving the page and enter Do Not Disturb mode. For details, refer to Silence a Page.

Silence a Page

To silence an incoming page, select  Do Not Disturb on the incoming page. Do Not Disturb mode is turned on for the room.

Paging Statuses

Rooms listed as DO NOT DISTURB or UNAVAILABLE cannot receive pages.

Replying to a Page

TSW panels can reply to pages. Tap and hold the speaker button to reply to the page.

 

Calling

Calls enable two-way real-time communication between two touch panels. Make a call using the Intercom tile on the home page.

1. Tap the Intercom tile.

2. At the top of the screen, tap CALL.
   

3. Select a room to initiate a call.
   

While a call is in progress, consider the following:

• The touch screen receiving the call will display a pop-up showing the room that is sending the call.

  

• If media is playing in the room, the volume may be lowered depending on the available support of the audio endpoint:

  • Devices that support audio ducking or set volume will have the volume lowered.
  • Devices that only support audio mute will have the volume muted.
  • Devices that do not support audio mute, audio ducking, or set volume, audio will not be changed while the page is played.

• Use the controls at the bottom of the screen to End or Mute the call. The slider adjusts the call volume.
  

• Rooms that are offline or in Do Not Disturb mode will be identified on the touch screen that is initiating the call. These rooms cannot receive a call.

Calling Statuses

Rooms listed as DO NOT DISTURB, IN A CALL, or OFFLINEcannot receive calls.