Device Health

The device health dashboard provides the status of devices in the system. The health dashboard displays Crestron Home processors, touch screens, media devices, uncontrolled devices, occupancy sensors, wired and wireless gateways, battery-operated keypads and shades, TSR-310 and HR-310 remotes, and Lutron processors. If supported, the device can also be power cycled or rebooted.

To view the Health Dashboard, go to More > Settings > App Customizations > Advanced Setting and then scroll to Devices.

Device Health - Mobile Device

Device Status

Device Health - Mobile Device

• Health Icon:
  •  Online: The device is communicating with the control processor.
  •  Offline: The device is not communicating with the control processor.
  •  Restart progress: The device is power cycling or restarting.
  •  Unknown: The communication status of the device is unknown.
  •  Battery low: The device is reporting low battery level.
• Device Name: Name of the device as it is displayed in the system.
• Room name: The room that the device belongs to.
• Device make and model: The manufacturer and model name of the device.
• Control Status: This field is displayed for devices that provide their online status or if it is power cycling.
  • Communicating: The device is communicating with the control processor.
  • Power cycling: The device is power cycling.
  • Rebooting: The device is restarting.
  • Reboot Failed: An error occurred while the device was restarting and will be displayed until there is a change in communication state or the device is restarted or power cycled again.
  • Offline: The device is offline.
  • Unknown: The device is in Sleep mode. Shown only for devices that can enter sleep mode.

• Status: The battery level for the device. Depending on device capabilities, the battery level may be displayed as Battery Good/Low or Battery % (Good/Low/Dead).

• Last Seen: Displays the length of time that the device has been offline.

•  Power Cycle: Available when the device power is controlled by a power bank on a networked power controller.

  To power cycle a device:

  Tip: The power cycle function can also be performed from the source control screen. For details, refer to Control Media.

  1. Press  Power Cycle.

  2. In the confirmation dialog, press OK.

     Note: If multiple devices are assigned to the same power source, they will be displayed in the confirmation dialog. All devices will power cycle.

     

•  Restart: Available when the device can be restarted over the network. If the device can be power cycled and restarted, the device will be power cycled.

  To restart a device:

  Note: If the device can be power cycled and restarted,  Power Cycle will display and the device will be power cycled.

  Tip: The restart function can also be performed from the source control screen. For details, refer to Control Media.

  1. Press  Restart.

  2. In the confirmation dialog, press OK.

     Note: Devices that connect to the device will go offline until the device restarts and comes back online.

     

Filter Devices

To filter the devices by room group, select a room group from the Rooms drop-down menu.

Show Warnings