Users

Use the Users setting screen to claim a home, update profile information, manage users, and configure music services. To open the Users settings screen, go to More > Settings > Users.

Pair a mobile iOS® Device or Android™ Device using the Secure Remote Connection (recommended) or the Local Connection.

Note: When using a Crestron Cloud account for secure remote access the account will be signed out after 90 days of inactivity. This will require the user to sign back in when they next use the application. If a third-party service is used for secure remote access the user is signed out based on rules set by the service and does not apply to the 90 day timeout.

Secure Remote Connection

The remote connection is secure and does not require port-forwarding. Use the secure remote connection to do the following:

Create an account and sign in.
Claim a home.
Invite and manage users.
Manage account settings.

Create an Account using an Email Address

Create an account to control the home from outside the wireless network.

To sign up using an email address:

Select Yes, let's begin.
Select Sign up.
Follow the on-screen prompts to create an account. An email address and phone number is required to create an account. Two-factor authentication is used to verify the email address and phone number that is provided. Additionally, a display name and password will be selected.

Sign In with Email Address

Select Yes, let's begin.
Enter your e-mail address and password.
Select Sign in and then follow the prompts. For security, two-factor authentication is used to verify the email address used when signing up.

Create Account and Sign In Using a Third-party Service

To create an account and sign in using an Apple, Amazon, or Google account:

Select Yes, let's begin.
Select a third-party service.
Select Apple, Amazon, or Google and then follow the prompts to sign up and sign in.

Note: For assistance, visit How to use Sign in with Apple, Use Login with Amazon, or Use your Google Account to sign in to other apps or services.

Trouble Signing In

If unable to sign in, change the email address, password, or the phone number for the account.

To change the email address, password, or phone number:

Select Trouble Signing in?
Change the email, password, or phone number.
- To change the email address, select Change e-mail and then follow the prompts to change the email address. For security, two-factor authentication is used to verify the phone number used when signing up. Two-factor authentication is also used to verify the new email address.
- To reset the password, select Reset password and then follow the prompts to change the password. For security, two-factor authentication is used to verify the phone number and email address used when signing up.
- To change the phone number, select Reset phone number and then follow the prompts to change the phone number. For security, two-factor authentication is used to verify the email address used when signing up. Two-factor authentication is also used to verify the new phone number.

Claim a Home

Claim the home to connect with secure remote access and acquire the Owner user role. For new Crestron Home systems, refer to Claim a New Home. For existing systems, refer to Claim an Existing Home.

Note: The Advanced User Password must be turned on for the Crestron Home system in order to use the secure remote connection. If the Advanced User Password is not turned on, contact your Crestron dealer.

Claim a New Home

To claim a new home:

Select Claim My Home.
Select a home from the list
Enter the connection information for your home and then select Connect.
Select Continue.

Claim an Existing Home

Go to Settings > Users.
If necessary, create an account or sign in. For details, refer to Create an Account using an Email Address and Sign In with Email Address or Create Account and Sign In Using a Third-party Service.
Select Claim My Home.
Enter the Advanced User Password.

Note: Skipping this step is not recommended. If skip this step is selected, the home will be added but it will not be claimed.
To claim the home, select Continue.

User Roles

There are two user-roles, Owner and User.

Owner: The Owner can edit their account information, reclaim the home, sign out, and delete their account. The Owner can also invite and remove members and assign their user roles.
User: The User can edit their account information, reclaim the home, sign out, and delete their account.

Invite Users

Invite Users with a Remote Connection

Select Add new user.
Enter a User Name and e-mail address and then select a User Role.

Note: The user is able to change the user name.
Tap Send invite. Invite Pending is displayed next to a user name until they accept the invite.

Invite Users with a Local Connection

Note: The user is able to change the user name.

Select Add new user.
Deselect Invite to connect from anywhere and then enter a user name.
Tap Add user.

Accept Invite

Open email on your mobile device.
In the invite email from Crestron Home, select Accept.
If the Crestron Home app is not installed, the app store for the device will open. Download the app.
If necessary, create an account and/or sign in.

Reclaim Home

Select Reclaim this home.
Enter the Advanced User password.
Select Continue.

Account Settings

To change the account name, email, password, or phone number and to sign out or delete an account, go to More > Users.

Edit Name

Select Edit Name.
Enter a new name and then select Done.

Change E-mail

To change the email address for the account:

Note: To exit without saving the changes, select Cancel.

Select Change e-mail.
Enter the current email address and password, and then press Continue. Follow the prompts to change the email address. For security, two-factor authentication is used to verify the phone number used when signing up. Two-factor authentication is also used to verify the new email address.

Change Password

To change the password for the account:

Note: To exit without saving the changes, select Cancel.

Select Change password.
Enter the email address and password, and then press Continue. Follow the prompts to change the password. For security, two-factor authentication is used to verify the phone number used when signing up.

Change Phone Number

To change the phone number for the account:

Note: To exit without saving the changes, select Cancel.

Select a user and then Change phone number.
Enter the email address and then press Send verification code. Follow the prompts to change the phone number. For security, two-factor authentication is used to verify the email address used when signing up. Two-factor authentication is also used to verify the new phone number.

Change User Role

The user role can be changed by an Owner.

Go to Settings > Users and then select a user.
To select a user role, select Owner or User.

Remove User

A user can be removed by an Owner.

Note: The user will be signed out and won't be able to connect using the secure remote connection. The removed user will be prompted to connect using a local connection and will be prompted to enter the User Interface password.

Go to More > Settings > Users. and then select a user.
Select Remove user and then select Remove to confirm.

User Details Screen - Cloud User (Left) and Local User (Right)

Sign Out

Select Sign out or Sign out from all devices.
- Sign out: Sign out of the account on the current device.
- Sign out from all devices: Sign out of the account on all devices. This process may take up to one hour.
Select Yes.

Delete Account

Note: After an account is deleted, a new account can be created using the same email address.

Select Delete account.
Select Yes.

Smart Access

User access to locks can configured on the user screen.

Go to Settings > User and select a user.
Select Access.
Follow the instructions described in House Access.

Local Connection

NOTE: Only use this procedure if you opt to not use the cloud-based secure remote connection.

Open the Crestron Home app.
Review the Privacy Statement and Mobile Apps Terms of Use, select I agree to the Crestron Terms of Use and Privacy Statement, and then Agree & Continue.
To scan the local network for homes, select Discover Home. to scan the network for the Crestron Home processor. The Homes found on this network screen is displayed and shows the list of available Crestron Home processors on the network. The Hostname and IP Address for each Crestron Home processor is displayed.

NOTE: The iOS device or Android device and the Crestron Home processor must be on the same wireless network for the device to be found.
Select a home to join.
Enter the Friendly Name / Location and User Interface Password in the HOME section.
- Friendly Name / Location: Enter a name or location of the Crestron Home processor. The name will be used to identify the Crestron Home processor on the My Homes screen.
- User Interface Password: Enter the User Interface Password. For details, refer to Set the User Interface Device Password and System Detail and Password Configuration.
  
  NOTE: After three unsuccessful login attempts, the IP address of the device is blocked from joining the Crestron Home system for 1 hour. Other devices are allowed to join during this period.
Enter the IP ADDRESS / HOST NAME in the LOCAL CONNECTION SETTINGS section.
1. IP ADDRESS / HOST NAME: Enter the IP Address or hostname of the control processor.
Enter the Port and IP Address / Hostname in the REMOTE ACCESS SETTINGS section.
- Port: Enter the port to access the system. The default port is 50001.
- IP address / Host name: Enter the IP address or the Host name of the Crestron Home processor to enable remote access.
Enter the Port in the LOCAL PORT section.
- Local Port: If the port for the user interface was changed during setup, enter the port in this field. The port number should only be changed if port 50001 is in use by the ISP and cannot be forwarded. For details, refer to System Detail and Password Configuration.
  
  NOTE: Only change the Local Port when directed by your authorized Crestron dealer.
Enter the following information for HOME, LOCAL CONNECTION SETTINGS, and REMOTE ACCESS SETTINGS on the Add New Home screen:
- Friendly Name / Location: Enter a name or location of the Crestron Home processor. The name will be used to identify the Crestron Home processor on the My Homes screen.
- User Interface Password: Enter the User Interface Password. For details, refer to Set the User Interface Device Password and System Detail and Password Configuration.
  
  NOTE: After three unsuccessful login attempts, the IP address of the device is blocked from joining the Crestron Home system for 1 hour. Other devices are allowed to join during this period.
- IP ADDRESS / HOST NAME: The Host name is entered by the system during discovery.
- IP address / Host name: Enter the IP address or the Host name of the Crestron Home processor to enable remote access.
- Port: Enter the port to access the system. The default port is 50001.
- Local Port: If the port for the user interface was changed during setup, enter the port in this field. The port number should only be changed if port 50001 is in use by the ISP and cannot be forwarded. For details, refer to System Detail and Password Configuration.
  
  NOTE: Only change the Local Port when directed by your authorized Crestron dealer.
Tap Connect. The My Homes screen is displayed.

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