Microsoft Teams Display Upgrade

The Microsoft Teams desk phones eligible for the Microsoft Teams® display upgrade are:

NOTES:

  • The desk phone cannot be reverted to a Microsoft Teams phone once upgraded to Microsoft Teams display.
  • Remote Control via XIO Cloud is not supported by Microsoft Teams display software.
  • The handset is not supported by Microsoft Teams display software. Therefore, remove the handset after upgrading the desk phone to Microsoft Teams display.
  • The capacitive Microsoft Teams button is not supported by Microsoft Teams display software.

To upgrade the Microsoft Teams desk phone to Microsoft Teams display:

Prerequisites:

Ensure the desk phone is running the latest Teams firmware before upgrading it to the latest Teams display firmware.

NOTES: If the desk phone is not running the latest Teams firmware:

  1. Download the latest firmware from the Resource Library.
  2. Upload the firmware to the desk phone. For details, refer to Upload Firmware.

To perform the Microsoft Teams Display upgrade:

  1. Download the latest Microsoft Teams display firmware from the Resource Library.

  2. Upgrade the Microsoft Teams phone to the latest Microsoft Teams display firmware. For details, refer to Upload Firmware.

  3. Once the Microsoft Teams display firmware is upgraded, restore the device. For details, refer to Restore.