Appendix C: Migrate from Crestron Virtual Control

Crestron XiO Cloud Gateway software was previously a feature subset of Crestron Virtual Control (VC‑4) software. Users who installed the Crestron XiO Cloud Gateway software as part of a VC-4 installation should migrate to the standalone Crestron XiO Cloud Gateway software as described below.

CAUTION: Ensure that there are no Crestron Virtual Control room licenses applied to the server before migrating from Crestron Virtual Control to Crestron XiO Cloud Gateway software. Any licenses that are applied to the server after migration will be lost. For more information on managing Crestron Virtual Control licenses in the XiO Cloud® service, including adding existing licenses back to your license pool, refer to the Crestron Virtual Control Server Software Product Manual.

There are two methods for migrating from VC-4 to Crestron XiO Cloud Gateway software depending on whether the VC-4 installation contains programs or rooms:

  • If running Crestron XiO Cloud Gateway software within a VC-4 installation that does not contain any programs or rooms, upgrade to the standalone Crestron XiO Cloud Gateway software package as described in Update the Crestron XiO Cloud Gateway Service. All Crestron XiO Cloud Gateway devices will migrate from the VC-4 installation automatically.
  • If running Crestron XiO Cloud Gateway software within a VC-4 installation that contains programs or rooms, the standalone Crestron XiO Cloud Gateway software package must be installed on a new Virtual Machine as described in Install the Crestron XiO Cloud Gateway Package. Then, contact Crestron True Blue support via phone, email, or chat as described at www.crestron.com/Support for assistance with manually migrating devices from the VC-4 installation to the Crestron XiO Cloud Gateway software installation.